Last Updated: June 5, 2025

We aim for your satisfaction with purchases from www.sentioindia.com. This policy details return and refund procedures.

1. Return Eligibility

• India: Return within 8 days of delivery for defects or dissatisfaction.
• International: Return within 15 days for the same reasons.
• Conditions: Items must be unused, in original condition, with packaging.

2. Return Process

• Email sentioindia@gmail.com within the return period with order details and reason.
• We’ll provide instructions (e.g., via Shiprocket for India).
• Shipping:
  
• India: We cover costs.
• International: You pay unless defective.

3. Refunds

• Processed within 5-10 business days post-inspection, to the original payment method.
• Shipping costs are non-refundable unless defective.
• COD refunds via bank transfer/UPI.

4. Defective/Incorrect Items

• Report within 7 days with photos for a replacement or refund, including shipping.

5. Contact Us

• Email: sentioindia@gmail.com
• Address: Sentio Metal Industries, 308, Anmol, Raj Palace Chowk, Sadhuvasvani Main Road, Rajkot, Gujarat 360005, India