Last Updated: June 5, 2025

At Sentio Metal Industries (“Sentio,” “we,” “us,” or “our”), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit www.sentioindia.com or interact with us. It applies to all users, including customers in India and globally.

1. Information We Collect

1.1 Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment details (e.g., UPI ID, credit/debit card details, bank transfer information)

For Cash on Delivery (COD) orders in India, we collect your delivery address and phone number.

1.2 Automatically Collected Information

Using cookies and similar technologies, we collect:

• IP address
• Browser type and version
• Device information (e.g., operating system)
• Browsing behavior (e.g., pages visited, time spent)

This data is gathered via Google Analytics and WooCommerce for website functionality and performance analysis.

1.3 Third-Party Data

We receive information from third-party services, including:

• Shiprocket (shipping and logistics)
• Payment gateways (e.g., Razorpay, Paytm, international card processors)
• Google Analytics (website usage tracking)

2. How We Use Your Information

We use your data to:

• Process and fulfill orders (e.g., payment, shipping, order confirmation).
• Communicate with you regarding orders, accounts, or support inquiries.
• Enhance our website and services via analytics.
• Send promotional emails or offers (with your consent, where required).
• Comply with legal obligations under Indian law (e.g., Information Technology Act, 2000), GDPR (EU), CCPA (California), and other regulations.

3. How We Share Your Information

We share your data only as necessary:

• Third-Party Providers: With partners like Shiprocket (shipping), Razorpay/Paytm (payments), and Google Analytics (analytics), governed by their respective privacy policies.
• Legal Requirements: With authorities if mandated by law or to protect our rights.
• Business Transfers: In case of a merger or acquisition, your data may transfer to a successor entity.

4. Data Storage and Security

• Your data is stored on secure servers managed by our website host and third-party providers.
• We employ SSL encryption and other industry-standard measures to protect your information.
• Data is retained only as long as needed or required by law (e.g., 7 years for tax records in India).

5. Your Rights

You may:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• EU Residents (GDPR): Request data portability, restrict processing, or file a complaint with a supervisory authority.
• California Residents (CCPA): Request data details, deletion, or opt out of data sales (we do not sell data).

Contact us at sentioindia@gmail.com to exercise these rights.

6. Cookies and Tracking

We use cookies to improve your experience. See our Cookie Policy below for details. EU users can manage preferences via our consent banner; all users can adjust browser settings.

7. International Data Transfers

For global sales, your data may transfer outside India. We ensure compliance with GDPR and other laws via standard contractual clauses or equivalent safeguards.

8. Updates to This Policy

We may revise this policy, with the latest version posted on www.sentioindia.com.

9. Contact Us

• Email: sentioindia@gmail.com
• Address: Sentio Metal Industries, 308, Anmol, Raj Palace Chowk, Sadhuvasvani Main Road, Rajkot, Gujarat 360005, India